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FAQ



What is my size?

Use the table below to find your size.
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Do you carry any sizes?

For the launch of its online shopping, Ex-citation is starting with small (S), Medium (M) and Large (L) sizes
Extra Small (XS), eXtra Large (XL), eXtra eXtra Large (XXL) will be available shortly.
All our T-shirts are 100% cotton. Ex-citation has selected American Apparel for their quality but also for their the pro-ethical approach to do business
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How to order?

-   On the web site
You can order online. Shipping and handling fees will be added to your order before payment, so you will have the total price of your order. 
Presently, Ex-citation doesn’t offer shopping over the phone.
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What is Express Shopping vs. regular shopping?

With Express Shopping, you can create a secure account with your personal information for billing. So every time you shop on line, at payment you won’t need to enter them again.
You can always shop without creating an account and at payment you will have to provide your billing and shipping information.
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What are the different payment methods? Is the payment secure?

We accept Visa and MasterCard.

Once ready to proceed with the payment of your order, you will be transferred to secure pages
 
Entered information will be encrypted and sent to the payment server of a Canadian Secure Payment company: PSI Gate. They will verify your credit card. Like any other businesses, we have only access to the details of the transaction to process your order.
 
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Shipping cost and delivery?
Shipping cost is automatically added to your order, in relation with the order weight and volume, and the country of delivery. 
In Canada, shipping is handled by Canada Post. Elsewhere, shipping is handled over to the postal service of the destination country. 
 
Once approved and confirmed, allow 5 to 10 business days for delivery. 
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Where do we ship?
We ship to:
 
Austria, Belgium, Canada, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Hungary, Ireland, Island, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherland, Norway, Poland, Portugal, Scotland, Slovakia, Slovenia, Spain, Sweden, Switzerland, United States of America, Wales. 
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Can I provide my email address with no risk?
You can safely provide your email address to receive our promotions and new items.
Your email address will not be shared or sold to any companies.
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How to call in case of problems?
If you have problems shopping online, send us an email at
 


   
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Thank you for buying at Ex-citation store! All prices are in Canadian dollars. Ex-citation.ca is
located in Candiac, in the region of Montreal, Quebec, Canada. Copyright 2009 Noket inc.
Ex citation all rights reserved 2009.
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